Now Hiring – Repair Technician

Full Job Description

Mac Resource is looking for an Apple Hardware Repair Technician. To work in our Service Department. We are an Apple Service Provider in Huntsville, AL. We have been in business for 33 years, we are the only other Apple Authorized location in Huntsville besides Apple Corporate.

Job Duties:

Diagnose and troubleshoot malfunctioning Apple hardware and software

Replace and/or upgrade internal hardware components of Mac laptops and desktops

Install operating systems and software

Communicate with customers regarding repair status; advise the best course of action

Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

Advise customers on the purchase of Apple products and service

Maintain and update our customer database used in creating service request orders

Special Skills, Experience, And Requirements:

Ideal candidates will have excellent technical and customer support skills.

Proficiency in Apple OS and configuration

Passionate about technology, computers, and learning new systems

Excellent customer service and interpersonal communication skills

Excellent verbal and written communication skills

Exceptional organizational skills

Must be able to carry up to 50 LBS.

Able to maintain a positive attitude provide fast-paced, detail-oriented work

Job Type: Full-time

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